World wide web access for voice mail and page

ABSTRACT

A method and apparatus for providing subscribers with an integrated message processing system. The message processing system allows for the receipt, transmission and management of messages. Allowable message types include voice messages, pages, facsimile messages and electronic mail messages. The message processing system displays the information to the subscriber using a web browser. The majority of the graphical user interface resides locally in order to minimize the amount of data downloaded at run-time. The message processing system may be used locally in a closed environment or over the Internet.

CROSS-REFERENCE TO RELATED APPLICATION

[0001] This application is a division of application Ser. No.09/127,562, filed Jul. 31, 1998.

FIELD OF THE INVENTION

[0002] This invention relates generally to integrated voice, facsimile,paging and electronic mail systems. More particularly, this inventionrelates to a message processing system which allows a subscriber toinput, access, manipulate and originate voice, facsimile, paging andelectronic mail data through a personal computer.

BACKGROUND OF THE INVENTION

[0003] A wide variety of communications alternatives are currentlyavailable to telecommunications subscribers. For example, facsimiletransmission of printed matter is available through what is commonlyreferred to as a stand-alone facsimile machine. Alternatively,facsimile-modem communication systems are currently available forpersonal computer subscribers which combine the operation of a facsimilemachine with the word processor of a computer to transmit documents heldon computer disk. Modern communication over telephone lines incombination with a personal computer is also known in the art where filetransfers can be accomplished from one computer to another. Also,simultaneous voice and modem data transmitted over the same telephoneline has been accomplished in several ways.

[0004] There is a need, however, for a communications system whichcombines a wide variety of communication functions into an integratedhardware-software product such that the subscriber can convenientlychoose a mode of communication from a single user interface.

SUMMARY OF THE INVENTION

[0005] In accordance with the present invention, a method and apparatusare provided for a message processing system. The message processingsystem provides a plurality of subscribers with the capability oftransmitting, receiving and managing voice mail, facsimile, paging andelectronic mail messages all within an integrated graphical environment.Message management includes displaying message summary information forall messages, displaying account information, such as number of callsplaced on a given day, retrieving individual messages, creatingmessages, modifying messages and forwarding messages. The messageprocessing system can operate locally in a closed environment, as wellas over the Internet.

[0006] In accordance with another aspect of the invention, thesubscriber may create an electronic mail message. The electronic mailmessage can be converted and ultimately sent to a pager or a cellulartelephone. Alternatively, the electronic mail message can be convertedand forwarded to another subscriber's voice mail account. It can also beconverted to a facsimile message and sent to any facsimile machine.

[0007] In accordance with still another aspect of the invention, themessage processing system divides a message into pages, including aheader page. The message is transmitted one page at a time. Thesubscriber can cease transmission of the message at any time.

[0008] In accordance with a further aspect of the invention, the messageprocessing system allows the subscriber the capability of specifying amethod of notification of incoming messages. For example, the subscribermay be notified via page or cellular telephone.

[0009] In accordance with yet a further aspect of the invention, when asubscriber registers with the message processing system, a graphicaluser interface is downloaded to the remote client. By having the userinterface stored locally, rather than downloading the user interfaceeach time the subscriber uses the message processing system, thesubscriber's display is updated more quickly.

[0010] Some of the advantages of the present invention include: platformindependence; network independence; operating system independence; andcommon transport protocols to remote clients.

BRIEF DESCRIPTION OF THE DRAWINGS

[0011] The foregoing aspects and many of the attendant advantages ofthis invention will become more readily appreciated as the same becomesbetter understood by reference to the following detailed description,when taken in conjunction with the accompanying drawings, wherein:

[0012]FIG. 1 is an exemplary environment in which a message processingsystem according to the present invention operates;

[0013]FIG. 1A is a block diagram of the several components of a remoteclient shown in FIG. 1;

[0014]FIG. 2 is flow diagram illustrating the logic used by the messageprocessing system;

[0015]FIG. 3 is flow diagram illustrating the logic used to authenticatea subscriber;

[0016]FIG. 4 is flow diagram illustrating the logic used to perform thedefault behavior; and

[0017]FIG. 5 is flow diagram illustrating the logic used to process amessage.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT

[0018]FIG. 1 is a block diagram of the message processing system of thepresent invention. The message processing system can be viewed as havingthree major components: a plurality of remote clients 10; a collectionof server components 20, 22, 24, and 26; and a choice of communicationmedium 12, 14, 16 and 17, or 18. Each user of the message processingsystem, known as a subscriber, uses a remote client 10 to access theserver components 20, 22, 24, and 26 of the message processing system.The remote client 10 accesses the server components of the messageprocessing system via one of the available communication media 12, 14,16, or 18.

[0019] The key components of an individual remote client are illustratedin FIG. 1A. The remote client 10 is any computer including a desktopPersonal Computer (PC), a laptop PC or a Personal Digital Assistant(PDA). Those of ordinary skill in the art will appreciate that theremote client 10 includes many more components than those shown in FIG.1A. However, it is not necessary that all of these generallyconventional components be shown in order to disclose an illustrativeembodiment for practicing the present invention. As shown in FIG. 1A,the remote client 10 includes a processing unit 30, a display 36 and amemory 32. Memory 32 generally comprises a random access memory (RAM),read only memory (ROM), and a permanent mass storage device, such as ahard disk drive, tape drive, optical drive, floppy disk drive, or acombination thereof. The memory 32 stores the program code and datanecessary for displaying a user interface portion of the messageprocessing system.

[0020] The user interface portion of the message processing system isviewed by the subscriber on the display 36 of the remote client 10 bymeans of any off-the-shelf web browser 34 or by a JAVA™ applicationobtained using the web browser. Once the JAVA™ application is obtained,the JAVA™ application can be executed without the need for the webbrowser. The remote client 10 also includes an input device 38 forentering commands to the user interface. The input device may be akeyboard, mouse, track-ball, etc., or some combination of theabove-mentioned devices.

[0021] As shown in FIG. 1A, the remote client 10 includes an externalinterface 29. The external interface is the means by which the remoteclient 10 connects to the server components 20, 22, 24, and 26 as shownin FIG. 1. This connection may be via an intranetwork, an internetworkor a modem. Accordingly, external interface 29 includes the necessarycircuitry for such a connection, and is also constructed for use withthe TCP/IP protocol (if an internetwork connection), the particularnetwork configuration of the local area network or wide area network itis connecting to, and a particular type of communication medium.

[0022] Returning to FIG. 1, the remote client 10 requires a method ofconnecting to the server components 20, 22, 24, and 26 of the messageprocessing system. The remote client 10 may connect to the servercomponents via a voice mail system 22 component over a wireless network12, or a public switched telephone network (PSTN) 14. Once a connectionis made to the voice mail system, the remote client 10 can communicatewith all of the other server components of the message processingsystem, namely, a World Wide Web (WWW) server 20, a facsimile (fax)server 24 and an electronic mail server 26. The remote client 10 canconnect directly to all of the server components via a private network(e.g. a LAN). The remote client can also connect directly to all of theserver components over the Internet 16. A firewall 17 is provided forsecurity purposes to prevent unauthorized access into the messageprocessing system over the Internet. Once the subscriber has made aconnection from the remote client 10 via any one of the communicationmedia described above, the subscriber can access all of the servercomponents either directly or indirectly over the selected communicationmedia.

[0023] The message processing system receives, manages and transmitsmessages of a myriad of formats comprising voice, paging, facsimile, andelectronic mail. The voice mail system 22 is the mechanism fortransmitting and receiving voice messages and pages. The voice mailsystem is also the server component that contains a central database.The central database is a repository for all of the messages stored foreach subscriber, irrespective of the message format (e.g. voice, page,facsimile, electronic mail). This includes all new messages, as well asall saved messages. The central database also stores information abouteach subscriber, known as profile information. Details about thesubscriber's profile information are described below in connection witha registration function shown in a block 58 of FIG. 3.

[0024] The World Wide Web (WWW) server 20 consists primarily ofoff-the-shelf components. It also includes a protocol capable ofcommunicating with the voice mail system 22 and the facsimile (fax)server 24. Subscriber information and messages retrieved by the WWWserver 20, as well as facsimile messages received by the facsimileserver 24, are deposited into the central database on the voice mailsystem 22 by the WWW server 20. The WWW server 20 must be able tosupport JAVA™ clients. Ideally, the web browser 34 running on the remoteclient 10 will be JAVA™ capable. The WWW server 20 also provides all ofthe necessary message conversion functionality. For example, conversionsare necessary to convert between various graphical data formats, such asTIFF, and facsimile data formats, such as G3/G4. The WWW server 20 alsoprovides the capability for Multipurpose Internet Mail Extension (MIME)encoding of messages. MIME encoding may be necessary for actuallyplaying voice mail messages or panning facsimile messages by the remoteclient 10.

[0025] The WWW server 20 can also divide a message into multiple pages,or sub-pages for transmission to the remote client 10. This allows theremote client 10 to begin displaying a header and the first pages of themessage without first having to wait for the entire message to bedownloaded. Present message processing systems require the entiremessage to be downloaded prior to displaying the message. This can bevery time consuming. For example, in a wireless community, the bandwidthto the remote client may be as low as 2400 Bits Per Second (BPS). Atypical facsimile page in G3 compressed format contains approximately65535 byes of data. Using a baud rate of 2400 BPS, it would take about3.6 minutes to receive one facsimile page. By dividing the message intopages, the present invention allows the remote client the capability ofterminating the transmission of the message at any time.

[0026] The electronic mail server 26 is an off-the-shelf componentswhich provides for receipt, storage and transmission of electronic mailmessages.

[0027]FIG. 2 is a flow diagram depicting the overall logic used by themessage processing system. As can be seen in FIG. 1, and noted above, aplurality of remote clients 10 can use the message processing systemsimultaneously. The logic depicted in the flow diagram is for onesubscriber using the message processing system via one remote client 10.It will be appreciated that the logic shown in FIG. 2 will be repeatedfor each subscriber using the message processing system by means of aremote client 10.

[0028] The logic begins in FIG. 2 in a block 39 and proceeds to a block40 in which the subscriber connects to the voice mail system component22 of the message processing system using one of the methods ofconnection discussed above in conjunction with FIG. 1. Upon connectionto the voice mail system 22, the logic proceeds to a block 42 where thesubscriber is authenticated. The subscriber authentication process isshown in detail in FIG. 3.

[0029] The logic authenticating a subscriber as shown in FIG. 3 beginsin a block 50 and proceeds to a block 51 with the display of a greetingscreen on the remote client 10. The greeting screen requests thesubscriber's identification and password. After the subscriber'sidentification and password have been entered, the logic proceeds to ablock 52 where the message processing system processes the subscriberidentification data in order to verify that a valid combination ofsubscriber identification and password have been entered. Once a validcombination of subscriber identification and password has been entered,the logic proceeds to a decision block 60 which determines whether thereis a valid registration for the subscriber.

[0030] If in decision block 60 it is determined that there is a validregistration for the subscriber, the logic proceeds to a decision block55 to determine whether the subscriber requires a user interface to bedownloaded to the remote client 10. Possible reasons for an existingsubscriber needing to download a new user interface include thesubscriber moving to a new remote client computer or an upgrade to theuser interface. By downloading the majority of the user interface sothat it can be run locally on the remote client, the amount ofinformation downloaded to the remote client 10 during run-time isgreatly reduced, thereby updating the remote client's display 36 morequickly. If in decision block 55 it is determined that the subscriberdoes need a new copy of the user interface, the logic proceeds to ablock 56 where a copy of the user interface is downloaded to the remoteclient 10.

[0031] If it is determined in decision block 60 that there is not avalid registration for the subscriber, then the logic proceeds to adecision block 54 to determine whether the subscriber is a first-timeuser. If the subscriber is a first-time user, then the logic proceeds toa block 58 to register the subscriber followed by block 56 where theuser interface is downloaded to the remote client 10.

[0032] The registration process 58 requests profile information from thesubscriber. This profile information includes items such as thesubscriber's name, address, telephone number, facsimile number,electronic mail address, and password. The profile information alsoincludes subscriber preferences such as a default behavior, a greeting acaller will hear when he or she calls to reach the subscriber, and howthe subscriber will be notified of incoming calls (e.g. pager orcellular phone). In an actual embodiment of the present invention, theregistration service utilizes a secure HyperText Markup Language (HTML)method to ensure privacy.

[0033] If, on the other hand, the determination in decision block 60 isthat there is not a valid registration, but the determination indecision block 54 is that the subscriber is not a first-time user, thenthe logic will proceed to block 58 to re-register the subscriber. Theuser interface will not be downloaded automatically since it is assumedthat if the subscriber is not a first-time user, a user interface haspreviously been downloaded to the remote client 10. However, the logicwill proceed to decision block 55 to determine whether a new copy of theuser interface needs to be downloaded to the remote client 10. In anactual embodiment of the present invention, the subscriber's version ofthe user interface is checked, and if there is a more recent version ofthe user interface available, the subscriber is notified. The subscribermay then choose whether or not to have the new version of the userinterface downloaded. If it is determined in decision block 55 that thesubscriber needs a new copy of the user interface, then the logicproceeds to block 56 where the user interface is downloaded to theremote client 10.

[0034] Following any required registration 58 and/or download of theuser interface to the remote client 56, the logic then proceeds to ablock 59 where the authenticate subscriber logic terminates.

[0035] Returning to FIG. 2, once the subscriber has been authenticated42, the logic proceeds to a block 44 where the default behavior asspecified in the subscriber's profile is performed. The performance ofthe default behavior is depicted in FIG. 4. The logic in FIG. 4 beginsin a block 70 and proceeds to a block 72 for determination of thedefault behavior that is to be performed. The default behavior isconfigurable by the remote client 10. The same default behavior will beused each time the remote client activates the message processing systemuntil the remote client changes the selected default behavior.

[0036] The default behavior may be selected from among the following:list messages available for retrieval; retrieve all unread facsimilemessages; or send a facsimile message. If in block 72 it is determinedthat the selected default behavior is to list all messages, the logicproceeds to a block 74 where the message processing system will transmita list containing subscriber summary information about all of thesubscriber's messages currently stored in the database to the remoteclient 10 for display. If in block 72 it is determined that the selecteddefault behavior is retrieve all unread facsimile messages, then thelogic proceeds to a block 76 where all unread facsimile messages will bedownloaded from the message processing system to the remote client 10.In an actual embodiment of the present invention, the unread facsimilemessages will be download in priority, i.e. high priority messagesfirst. Within a given priority, messages are downloaded on afirst-in-first-out basis. The subscriber may cease download of thefacsimiles from the message processing system at any time. Thesubscriber may terminate the download of a specified message or of allmessages. Finally, if in block 72 it is determined that the selecteddefault behavior is to send a facsimile message, then the logic proceedsto a block 78 where the remote client 10 will immediately begin afacsimile upload when it connects to the server components. In an actualembodiment of the present invention, facsimile messages are stored in adefault directory. All messages in the default directory will beuploaded when the remote client 10 connects to the server components.Irrespective of the default behavior performed as determined by block72, once the appropriate default behavior has been performed, the logicproceeds to a block 80 where the logic for the performance of thedefault behavior is terminated.

[0037] Returning to FIG. 2, after the default behavior is performed 44,the logic proceeds to a block 46 where a message is processed. FIG. 5shows in more detail the logic of the process a message 46 function. Thelogic in FIG. 5 begins in a block 89 and proceeds to a block 90 where amenu of options is displayed on the remote client 10. The possiblefunctions comprise: displaying a summary list; retrieving a message;continuing an aborted download; deleting a file; un-deleting apreviously deleted message; forwarding a message; transmitting afacsimile to a facsimile machine; or depositing a message directly intoanother subscriber's account. The logic then proceeds to a block 92where the subscriber selects one of the options from the menu displayedby block 90. The subscriber's selection is transmitted to the voice mailsystem 22 for processing. The logic then proceeds to a block 94 wherethe function specified by the subscriber is performed. The types ofmessages which may be processed include any of the valid message types,unless specifically stated to the contrary. Valid message types includevoice mail, facsimile messages, pages, and electronic mail message.

[0038] If in block 94 it is determined that the subscriber selected thedisplay summary list option, then the logic proceeds to a block 96 whereinformation for each message that is currently in the subscriber'saccount, is presented to the subscriber. This information includes themessage type (e.g., facsimile, voice, etc.), message state (i.e., new,saved), message status (e.g., urgent, confidential), message time anddate, and if the message is a facsimile, the number of pages and thestation identifier are also displayed.

[0039] If in block 94 it is determined that the subscriber selected theretrieve a message option, the logic then proceeds to a block 98 where amessage selected by the subscriber is retrieved. In an actual embodimentof the present invention, if the subscriber wishes to retrieve amessage, summary information is displayed for all of the messages. Thesubscriber then selects which message or messages, if any, are to beretrieved.

[0040] If in block 94 it is determined that the subscriber elected tocontinue an aborted download, then the logic proceeds to a block 100where the subscriber can continue the download of a specified message.In an actual embodiment of the present invention, the subscriber maychoose to continue the download of one or more messages which werepreviously aborted. In an actual embodiment of the present invention, ifthe user selects the continue aborted transmission function, summaryinformation for all aborted transmissions is displayed. The subscribermay then select which messages, if any, to continue downloading. Thesubscriber may also elect to continue the download of all previouslyaborted transmissions. The continuation of a transmission begins at theposition in the message where the transmission was aborted. If thesubscriber wishes to download the entire message, the subscriber canchoose the retrieve message function as described above.

[0041] If in block 94 it is determined that the subscriber elected todelete a message, then the logic proceeds to a block 102 where a messageselected by the subscriber is deleted. Any message, including voicemessages, may be deleted at any time, including during transmission ofthe message. Deleted messages will be placed in a trash folder. In otherwords, they are marked for deletion, but are not actually deleted. Themessages are actually deleted from the message processing system whenthe message is deleted from the trash folder. In one embodiment of thepresent invention, the subscriber may configure the system toautomatically delete messages in the trash folder upon exit from themessage processing program. If in block 94 it is determined that thesubscriber selected the un-delete of a previously deleted messagefunction, the logic proceeds to a block 103. Messages still in the trashfolder may be restored by using the un-delete function. Once a messagehas been deleted from the trash folder, it cannot be un-deleted.

[0042] If in block 94 it is determined that the subscriber chose toforward a message, then the logic proceeds to a block 104 where aselected message may be forwarded to a destination entered by thesubscriber. If in block 94 it is determined that the subscriber chose totransmit a facsimile to a specified facsimile machine, then the logicproceeds to a block 106 where the specified facsimile is transmitted tothe specified facsimile machine. Finally, if in block 94 it isdetermined that the subscriber chose to deposit a message to anothersubscriber's account, then the logic proceeds to block 108 where thespecified message is deposited directly into another valid subscriber'saccount by entering the recipient's subscriber identificationinformation. Irrespective of the function performed as determined byblock 94, once the desired function has been performed, the logicproceeds to a block 110 where the logic for the process a messagefunction terminates.

[0043] Returning to FIG. 2, after a message is processed, the logicproceeds to a decision block 47 where it is determined whether thesubscriber wishes to exit from the message processing system. If thesubscriber wishes to exit from the message processing system, the logicproceeds to a termination function in a block 48. The terminationfunction closes any open files, disconnects the remote client 10 fromthe message processing system, and shuts down the user interface runningon the remote client 10. On the other hand, if in decision block 47 itis determined that the user does not wish to terminate, then the messageprocessing function 46 will be performed again. In this regard,following the performance of the default behavior 44, the messageprocessing function 46 is repeatedly performed until the subscriberwishes to exit as determined in decision block 47.

[0044] While the preferred embodiment of the invention has beenillustrated and described, it will be appreciated that various changescan be made therein without departing from the spirit and scope of theinvention.

The embodiments of the invention in which an exclusive property orprivilege is claimed are defined as follows:
 1. A method for using amessage processing system, the message processing system comprising aremote client, the remote client communicating with a World Wide Webserver, the method comprising downloading a user interface portion ofthe message processing system from the World Wide Web server to theremote client.
 2. A method for sending a message from a World Wide Webserver, comprising: (a) receiving a message at the World Wide Webserver; (b) dividing the message into a plurality of separate pages; and(c) transmitting the separate pages one at a time to a remote client. 3.A method of notifying a subscriber when a new message is received,comprising: (a) accepting a selection of a notification means from thesubscriber; (b) receiving a message from a second subscriber or from anon-subscriber; and (c) notifying the first subscriber of receipt of themessage using the selected notification means.
 4. A method for allowinga subscriber to use a message processing system from a plurality oflocations comprising: (a) initiating the message processing system on aremote client; (b) authenticating that the subscriber is registered; (c)registering the subscriber if the subscriber is not already registered;and (d) downloading a user interface portion of the message processingsystem if the user interface portion of the software is not alreadyresident on the remote client.